Returns or exchanges are accepted within 7 days of delivery. Items must be unused and returned with original packaging, tags, and accessories.
Custom‑made, personalized, and clearance products are non‑returnable.
Returned items must be unused and undamaged. Products that are used, altered, or damaged will not qualify for return.
Customers must provide a clear video of the unboxing and the product condition when initiating a return request.
Customers are responsible for return shipping costs and should use a trackable shipping service.
Once the returned item is received and inspected, refunds will be processed within 7‑10 business days to the original payment method.
Refund amounts may be lower than the original purchase price due to merchant transaction fees, packaging costs, and non‑refundable shipping charges.
If an item is received damaged or defective, customers must notify Spangrid Home within 48 hours of delivery along with a parcel opening video.
For return assistance please contact the Spangrid Home support team at info@spangridhome.com.
